Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume.
It is especially known for the vast number of altcoin pairings, which number in the hundreds. Altcoins are alternative cryptocurrencies that aren’t Bitcoin.
With such popularity comes a ton of users who want to contact Binance (BNB) for support and other issues. Here are the ways in which you can contact Binance.
Submit an Email Request
Users are able to contact Binance by submitting a support ticket, which will be answered via email.
Binance recommends that users pick the right Issue Type when submitting a ticket to expedite the customer service process.
Issue Types include the following:
- App doesn’t work
- Help with deposits
- Help with withdrawals
- Help with security issues
- Google Authenticator (two-factor authentication or 2FA)
- Help with SMS Authentication
- Help with Account
- Help with Trade
- Other Issue
- API Issue
Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request.
For example, if users need help with Binance withdrawals they should have the following information ready if they want to request customer support:
- An email address for correspondence
- Type of withdrawal issue (withdrawal missing, not receiving a confirmation email, how to withdraw, withdraw to the wrong address, forgot or wrong tag/memo/PaymentID, other withdrawal issue)
- The subject of the request
- A detailed description of the problem
- Their Binance account email
- The name of the coin they are having trouble withdrawing
- Transaction ID (or “none” if they don’t have one)
- Transaction Address (or “none” if they don’t have one)
- Transaction PaymentID/Memo/Tag (optional)
- Attachment(s) (optional)
After submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email). The Binance customer support team is working to ensure tickets are responded to and resolved in a timely manner.
Users can also check Binance.com’s support page for potential answers to inquiries.
While referencing Binance’s support page isn’t a way to contact Binance, it’s possible that users can resolve their issues without even contacting the Binance team by looking to see if the support database has any answers first. The frequently asked questions (FAQ) section has many articles on topics like deposits and withdrawals, trading, account access, two-factor authentication, security and miscellaneous issues.
The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news.
As of April 3, 2018, the support page, as well as the above-mentioned, submit request page are available in English, German, French, Korean, Russian and Chinese (both Mainland Chinese and Taiwanese Mandarin).
Though Binance only handles contact requests through its site, users looking to contact Binance for Binance-related inquiries can also take to social media in the hopes that someone in the Binance community can help them or is at least having the same issue – if the Binance team is taking a while to get back to them. Be wary of scammers!
On Binance’s contact page, Binance lists the following social media platforms:
• Telegram (click the Telegram icon for your language – Chinese, English, Russian, French, Spanish, German, Portuguese, Hindu, Japanese, Italian, and Korean Telegram groups are available).
• Reddit (posting on Reddit may make your contact request more visible, and Binance team members have been known to respond to Reddit posts, such as in this post)
Like other cryptocurrency exchanges, Binance grew significantly in 2017 due to increased interest in cryptocurrencies and a subsequent influx of new users across the space. This growth came with some growing pains, and some Binance users have complained about slow and/or lackluster customer support on Binance’s side.
Moreover, Binance’s contact options are limited, with users not being able to contact Binance in traditional ways, such as via telephone.
Regardless, user reviews of Binance’s support don’t seem to be terrible (when compared to that of other exchanges) and for now, users can submit an email request to contact Binance or reference Binance’s support page or social media pages for more information.